Frequently Asked Questions

Question 1

What types of software does INTERZAVA LIMITED publish?

Accepted Answer

We publish subscription-based business software covering business management, workflow automation, and SaaS platforms. Our products are designed for organisations that need structured, cloud-hosted tools to manage day-to-day operations — without the overhead of on-premise infrastructure.

Question 2

Is your software available as a one-time purchase?

Accepted Answer

No. All INTERZAVA LIMITED software is offered on a subscription basis. This model allows us to provide ongoing updates, maintenance, and support as part of the service rather than charging separately for each release.

Question 3

Can the software be customised for my organisation?

Accepted Answer

Custom configuration is available on Professional and Enterprise plans. This covers workflow adjustments, user permission structures, and environment-specific settings. Bespoke development beyond standard configuration is scoped and quoted separately — submit a service request to discuss your requirements.

Question 4

Why isn't pricing listed on the website?

Accepted Answer

Our pricing is tailored to each organisation based on the number of users, required modules, and any custom configuration. Fixed public pricing would not accurately reflect what most customers actually need. Submit a pricing request and we will provide a detailed quote within one business day.

Question 5

Is there a minimum contract length?

Accepted Answer

Starter plans are available on a rolling monthly basis. Professional and Enterprise plans are typically structured on an annual subscription, which allows us to allocate the appropriate resources for onboarding, configuration, and ongoing support. Specific terms are confirmed at the point of agreement.

Question 6

Can I change my plan after signing up?

Accepted Answer

Yes. You can upgrade your plan at any time by contacting us. Downgrades are processed at the end of the current billing period. If your requirements change significantly, we recommend discussing this with our team so we can advise on the most appropriate plan.

Question 7

What is your cancellation and refund policy?

Accepted Answer

Monthly subscriptions can be cancelled with notice before the next billing date. Annual subscriptions can be cancelled at the end of the contracted term. We do not offer pro-rata refunds for unused periods unless otherwise agreed in writing. Full details are set out in our Cancellation and Refund Policy.

Question 8

Do you provide standalone hosting or VPS services?

Accepted Answer

No. Our cloud and VPS deployment support is available exclusively to customers running INTERZAVA LIMITED software. We do not offer general-purpose hosting, standalone VPS rental, email hosting, or infrastructure services for third-party applications.

Question 9

What does cloud deployment support include?

Accepted Answer

Cloud deployment support covers server environment setup, software deployment, ongoing infrastructure monitoring, and scaling assistance — all scoped to the INTERZAVA LIMITED software your organisation is running. It does not include support for other software installed on the same environment.

Question 10

Is technical support included in the subscription?

Accepted Answer

Yes. All plans include access to our support team for issues related to the software. Response times and support scope vary by plan — Starter plans receive standard email support, while Professional and Enterprise plans include priority response and dedicated assistance during onboarding.

Question 11

How do I request a solution or get started?

Accepted Answer

Use the service request form on our Contact page. Provide your organisation's name, the service you are interested in, and a brief description of your requirements. Our team will review your submission and respond within one business day with next steps.

Question 12

How is my data handled?

Accepted Answer

INTERZAVA LIMITED is registered in England and Wales and operates in accordance with UK GDPR. Data submitted through our platforms is processed only for the purposes described in our Privacy Policy. We do not sell or share personal data with third parties for marketing purposes. You may request access to, correction of, or deletion of your data at any time by contacting us.

Our software

Subscriptions & pricing

Hosting & infrastructure

Support & data

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